I sell blogs. You sell dental services. Who do we sell to? People. Who pays us? People. Who do our services help? People.

We should never, ever forget that business is about the people, and people want excellent service for their hard-earned dollars. From the initial phone call to the proactive follow-up to the warm personal welcome to the unparalleled treatment in your office, every patient who experiences your dental practice should be chomping at the bit to share the story with all of their neighbors and friends.

Think about what you do that makes your practice different than the one down the road.

When I used to interview dentists before writing content for their websites, I would always ask, “What sets your practice apart from all the rest?”

The answer, ironically, was the same—all the time!

Dentists said, after some thought and hesitation, “You know, it’s our personalized service and wonderful team; it’s the real one-on-one that we give the patients that makes us different.” Read More