Tag: google places

Dentist Reputation Management and Online Reviews

Disgruntled Former Employees Leaving Fake Reviews

I received a call from a dear client of mine one weekend. He had recently experienced some disappointing behavior in a long-time employee, and he had to let her go. The problem was, this employee had the passwords to his social networking accounts, blog, website CMS, and other important online media. Could she login and wreak havoc, out of anger? Would she leave fake, bad reviews about him on Yelp and Facebook?

Unfortunately, this is an HR issue that all businesses face in the Internet era. Here’s another example. Recently, MDPM had a former employee create fake profiles and post negative reviews on Yelp, all within days of each other. The profiles were new and had reviewed 0-2 other businesses. We did not recognize the reviewers’ names, and some phrases they posted keyed us in on the fact that the reviews were fake. However, we can’t get them removed. We followed the advice in this article, and we’ve been as pleased as can be expected, without crossing ethical lines and compromising integrity.

Angry Former Patients Posting Scathing Reviews

Fake and real reviews, more negative than positive, have fueled a multi-million dollar industry of reputation management. Angry people are more likely to vent online than are pleased patients. Late last year, I helped a frustrated dentist as he dealt with a negative review from a one-time patient.  The patient was unhappy about the charges for his dental work, specifically that his dental insurance did not cover what he thought it would, yet he still had to pay. The work was done, and done well. He left a long rant on the dentist’s Google Places page, visible to all potential patients. What could the dentist do? Google has no phone number to call when this happens; besides, as a third party, though they provide the means for reviews, they don’t want to get involved in disputes. Read More