Do you ever feel like the White Rabbit from Alice in Wonderland?
We all have busy schedules, and sometimes we wake up early, go to bed late, and fill every free minute with work. It’s all part of investing yourself in your business. Today, communication is “easier” than ever; we have smart phones with email and texting; we have instant messenger; and we have social networking. While these tools make communicating more convenient, they can be a mixed blessing. If it’s easy for your patients, colleagues, contractors, employees, family, and friends to get in touch with you, you’re going to have a lot of people expecting your response.
When it comes to customer service, empathy for the client or patient is imperative. While your time is invaluable to you, theirs is also to them. Here are a few tips to help you stay on top of communication and keep everyone feeling special, without sacrificing all of your precious time:
On your website, don’t include your personal phone number or email address. Funnel calls through your office line. Hire an after-hours service so that a human handles calls when you are not in the office, or you can invest in an office cell phone and pay employees an on-call wage for answering calls after hours. If a caller has an emergency, the person answering the phone can use their best judgement for offering your cell phone number. As for emails, funnel them through a main office account. I recommend you set up a Google email account for the office, since Google never fails. Domain-based email can be a real headache. Read More